Returns and exchanges

Sometimes it can be hard to tell if a size is properly perfect when you're shopping online! We are happy to offer complimentary returns and exchanges! 

1 - Email us with your name and order number at shelli@theproperpeony.com to request a printable return label and return/exchange form.  Please also let us know if you would like to see if any exchange is available or you would like to return.  

2 - We will send you a RETURN/EXCHANGE FORM to include in your package.  Please be sure to fill this out for each item.  We will also email you a return label to print out for your return / exchange package.

Returns are accepted on any unworn item, with tags, within 14 days of receipt. Please include the following in your package: your order number, name and email. Please also specify your request for a refund or exchange.

Exceptions: Coats are non-returnable and non-refundable, as every coat is custom cut and sewn. Online exclusive styles are not eligible for complimentary returns and may be sent using the carrier of your choice to the address below. Let us know if you have any additional questions!