Returns and exchanges

We know that sometimes it can be hard to tell if a size is properly perfect when you're shopping online!  We are happy to offer complimentary returns and exchanges.

1 - Email us with your name and order number at shelli@theproperpeony.com to request a printable return label and return/exchange form.  Please also let us know if you would like to see if any exchange is available or you would like to do a return.  

2 - We will send you a RETURN/EXCHANGE FORM to include in your package.  Please be sure to fill this out for each item.  We will also email you a return label to print out for your return / exchange package.

Returns are accepted on any unworn item, with tags, within 14 days of receipt. Please include the following in your package: your order number, name and email. Please also specify your request for a refund or exchange.

Exceptions: Coats are non-returnable and non-refundable, as every coat is custom cut and sewn. Online exclusive styles are not eligible for returns and are also non-refundable.